Research Use

Products are sold for research or laboratory use only and are not to be administered to humans or used for medical diagnostics.

Acceptance

All orders are subject to availability and synthesis requirements. Upon receipt of your request quote details, order acceptance, and final pricing will be provided by email from our headquarters in New York. Prices do not include shipping, state, or import taxes. Orders are generally shipped, within the agreed upon lead time, upon acceptance. Prices are subject to change without notice.

Technical Services

Our Technical Service department is staffed by qualified scientists who are closely involved with all stages of product development. We will do our best to assist you in resolving any questions that you might have and welcome any suggestions as to how we can better meet your needs. Please do not hesitate to call us at any time or email us at info@STARKchemicals.com.

Orders

Orders may be placed via the telephone or email. All orders must clearly indicate the customer telephone number, fax number, complete billing address, complete shipping address, catalog numbers, product names, quantity ordered and price. The billing and shipping address must clearly state the name or the institution or organization, lab name, and the name of the recipient. Confirmation of telephone orders by fax, mail, or email should be clearly marked "CONFIRMATION - DO NOT DUPLICATE". In general, confirmation of telephone orders is not necessary. All sales are final.

Product Warranty

STARK Chemicals is committed to providing the highest level of quality and service. Any product that does not meet the performance standards indicated in our product literature will be replaced at no charge.

Shipments

Products are generally shipped within 24 hours of acceptance. Shipping charges are quoted at the time the order is accepted. Most products are shipped at ambient temperature. Some products require wet or dry ice. Additional charges will be invoiced for special packaging or delivery requested by the customer. Unless otherwise specified, products are shipped F.O.B. origin, freight prepaid and added to the invoice. STARK Chemicals is not responsible for delays due to Customs clearance. Ask your Customer Service Representative for details or email us at sales@STARKChemicals.com with reference to purchase order number (PO) or quote number.